Call Dispositions
This table has 1 row per disposition and per org id.
| Column | Type | Definition | Sample Value(s) | Sample Use |
|---|---|---|---|---|
| ARCHIVED_AT | Timestamp_NTZ | The UTC datetime for when this call disposition was made unavailable for users to select. | ||
| BENTO | Varchar | A collection of machines that power the Outreach app. Orgs live inside these. | This may distinguish orgs that are in different data centers. | |
| CALL_STATE | Varchar | The default "state" of a call associated with this disposition. Can be used as an override to exclude voicemails from "completed" calls. | 'completed', 'no_answer' | |
| CREATOR_ID | Varchar | The ID for whomever created a record in Outreach, or who updated it if records are overwritten when changed. Maps to different tables based on the "creator_type" field. | ||
| CREATOR_TYPE | Varchar | The object type that created this row. | 'plugin', 'app', 'user', 'trigger', 'import' | This will dictate what table the creator_id maps to. |
| DML_AT | Timestamp_NTZ | A datetime (local to server) in which the row was last modified. dml_at can be used to identify updated and new records, but as tables may not see changed records every day, it is not authoritative on when the table was last synced. | 2019-01-01 12:14:01:10 | Where dml_at::date >= current_date-7 This will return all rows modified in the last 7 days. |
| DML_TYPE | Varchar | The type of manipulation that last occurred to a row. | 'update', 'delete', 'insert', 'backfill', 'backfill-delete' | Where dml_type <> 'delete' Excludes deleted rows. |
| ID | Varchar | Represents an individual row of data in a table. Fields in other tables that match to this ID will be called thisTable_id. e.g. ID in the calls table will appear as the call_id in another table. | Count(1), count(id), and count(distinct id) are equivalent in a table without joins or groupings for a given bento & o_id. | |
| IS_DELETED_IN_APP | Boolean | Is the latest dml_type "delete" or "backfill-delete". | Where is_deleted_in_app = false Only keeps undeleted rows. | |
| NAME | Varchar | The name of a disposition, typically with business context. | ||
| ORDER | Number | This is the order that the call dispositions will be listed in the app. | ||
| O_ID | Varchar | Organization ID, also called instance ID. This is the ID for your unique Outreach account. | Most commonly used on joins alongside other primary keys. where a.o_id = b.o_id and a.id = b.a_id | |
| SURROGATE_ID | Varchar | An md5 hash of bento, o_id and ID for a table. | This can be used to get distinct counts of records if an account has more than 1 org instance. Two orgs will both have a prospect with ID of "1" but each will have a different surrogate ID. | |
| UPDATED_AT | Timestamp_NTZ | The UTC datetime for the last time this record was updated. | 2019-01-01 20:14:01:10 | Almost equivalent to dml_at (but adjusted for time zones), but doesn't include record creation or deletion. |